Customer Service Representative (Fixed-term)

Key accountabilities include

• -
• Check commercial accuracy of all orders and process orders entry in ERP in a timely and efficient manner, for all customers.
• -
• Raise orders and for machines projects / process invoices for staged payment deliveries​.
• -
• Confirm price with customer prior to order.
• -
• Invoice Customers including consignment stock ​/ rentals….
• -
• Follow instructions of your top management regarding prices evolutions and various other prices instructions.
• -
• Manage customers’ expectations in term of lead times and pro-actively chasing up backorder items ​
• -
• Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc ) ​
• -
• Provide customers with requests for datasheets, account creation etc ​
• -
• Support external sales with customer reports / scorecards​
• -
• Pass on any inquiries beyond their remit to internal sales / external sales / project sales etc​
• -
• Follow MR (material return process) for material (defective, wrong deliveries……)​
• -
• Raise any credit notes for material returns / price discrepancies​
• -
• Check lead times of products with supply chain
• -
• Deal with invoice queries / chase overdue debt​
• -
• Set up new accounts / send customer credit application forms ​
• -
• When in place keep CRM updated