SATIC: Risk and Quality Generalist at PwC Service Delivery

About The Role

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.

Focused on relationships, you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.

Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.

Use critical thinking to break down complex concepts.

Understand the broader objectives of your project or role and how your work fits into the overall strategy.

Develop a deeper understanding of the business context and how it is changing.

Use reflection to develop self awareness, enhance strengths and address development areas.

Interpret data to inform insights and recommendations.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Qualifications /

Certifications required

Degree in Commerce, Accounting, Finance, Business, Law, Risk Management - ISO 9001 Internal Auditor certification.
ISO 9001 Lead Auditor certification (advantageous)

Experience required: 3-4 years of relevant professional experience delivering risk and quality services Experience supporting implementation, maintenance or auditing of an ISO 9001 Quality Management System.

Working knowledge of ISO 9001:2015 requirements and quality management principles. Experience participating in certification, surveillance or recertification audits will be advantageous. Exposure to business process mapping, process improvement and documentation practices

Responsibilities of role: Provide Risk & Quality advisory support to teams across pre-acceptance, delivery, technology use and new service proposals.

Internal Audits & Compliance

Plan and conduct internal QMS audits, identify findings and improvement opportunities, and track corrective actions to closure.
Maintain audit plans, schedules, records and stakeholder engagement in line with QMS requirements.

ISO 9001 Implementation, Certification & Surveillance Support

Support the design, development and rollout of the ISO 9001 Quality Management System across SATIC.

Assist in documenting and standardizing business processes, procedures, work instructions and templates.

Coordinate workshops with process owners to map current and future-state processes.
Support gap assessments against ISO 9001:2015 requirements and track remediation plans.
Assist with development of quality objectives, KPIs and measurement frameworks.
Coordinate implementation activities, action tracking and programme governance requirements. · Support change management, communications and adoption activities.
Assist in preparation for certification audits and certification readiness assessments.
Maintain implementation plans, RAID logs, dependency tracking and progress reporting.

Quality Assurance Reviews & Quality Checks

Perform quality reviews and sampling checks to assess adherence to processes, standards and templates.
Identify recurring quality issues and support preventative and control measures across delivery teams.

QMS Administration & Governance

Maintain QMS documentation, document control, procedures, records and quality registers.
Support updates to QMS procedures and work instructions following process or governance changes.

Monitoring, Reporting & Analytics

Track and report quality KPIs, audit results, non-conformances, corrective actions and recurring trends.
Prepare quality reports and dashboards, and support management reviews with relevant insights.

Corrective Actions & Continuous Improvement

Support root cause analysis and monitor corrective and preventive actions through to implementation.
Identify opportunities to standardize, optimize and continuously improve processes and quality maturity.

Training & Awareness

Deliver QMS awareness, audit readiness and quality standards training for teams, ISO Champions and process owners.
Promote understanding of compliance obligations and a culture of continuous improvement.

Desirable skill sets

include

Risk awareness, attention to detail and ability to apply established quality and compliance frameworks.
Strong communication, relationship-building and client service orientation.
Curiosity, coaching mindset and commitment to learning, sharing and improvement.
Ability to work effectively with senior stakeholders, process owners and functional leaders. · Strong facilitation skills for workshops and quality review sessions.
Ability to influence adoption of standardized processes.

Role related attributes

Strong relationship-building, communication and stakeholder engagement skills.
Analytical and organizational ability to manage complex issues and multiple priorities.
Initiative, sound judgement and appropriate escalation.

Time zone details: Single territory ☒ Multi-territory ☐

Mental &

Environmental

Demands

Special work requirements: Ability to work in a fast-paced, dynamic environment; occasional need to manage urgent or complex queries Business change accountability: Limited - support business in adapting to regulatory and risk management changes

Finance/Resource accountability

Communication and Interaction required: Staff in own area (manager, subordinates, colleagues)

Regular

Staff outside own area
Collaboration with other teams as needed

Internal Firm Services (SA Firm)

As needed Territory Stakeholders Interaction with UK Risk business stakeholders

Vendors/Suppliers

Other (e.g. Industry Forums/Associations) Internal Firm Services

(SA Firm)

Territory Stakeholders

Vendors/Suppliers Other (e.g. Industry Forums/Associations)

Industry Experience

Relevant consulting or professional services experience, ideally within Risk & Quality or regulated environments.
Understanding of audit, assurance, advisory, independence, compliance and quality assurance standards.
Ability to work effectively in complex stakeholder environments and fast-paced, multi-disciplinary teams.
Experience working with document management systems, workflow platforms and quality management tools.
Familiarity with SharePoint, Power BI, Microsoft 365 and process management technologies.

Candidates referred for
headhunting

Add-on to job advert

Agencies please note: This recruitment assignment is being managed directly by PwC’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Any speculative or unsolicited CVs received will be treated as a direct application. Your respect for this process is appreciated.