Service Center Processor

<p><span data-contrast="auto"><strong>ABOUT SHINOLA</strong></span></p>
<p><span data-contrast="auto">At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well-loved.  Our thoughtful craftsmanship, timeless design, and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":240,"335559739":240,"335559740":279}"> </span></p>
<p><strong><span data-contrast="auto">ABOUT THE ROLE</span></strong><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><span data-contrast="auto">The Service Center Processor plays an important role in supporting the daily flow of repairs through the Shinola Service Center. This position is responsible for accurately receiving, processing, staging, and shipping guest repairs while ensuring repair information is properly documented throughout the process. The role also supports basic watch services, including battery replacements, and helps ensure repairs move efficiently through the Service Center while maintaining a high level of accuracy and care.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><strong><span data-contrast="auto">KEY RESPONSIBILITIES</span></strong><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><strong><span data-contrast="auto">Processing Guest Repairs</span></strong><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<ul>
<li><span data-contrast="auto">Process inbound and outbound repairs daily (ship and receive) to/from customers, Shinola Retail Locations, and Wholesale partners</span></li>
<li><span data-contrast="auto">Accurately enter and maintain product, guest, and repair information in RepairDesk</span></li>
<li><span data-contrast="auto">Stage and prepare guest repairs for inspection, repair, and shipment</span></li>
<li><span data-contrast="auto">Support business needs to accommodate holiday schedules, training, and customer needs</span></li>
</ul>
<p><strong><span data-contrast="auto">Process Returns & Transfer Orders</span></strong><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Process returns from customer and wholesale channels</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Receive & Transfer Orders from and to Stores, and Factory locations</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Stage returned product for IQC</span></li>
</ul>
<p><strong><span data-contrast="auto">Battery Swaps</span></strong><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":259}"> </span></p>
<ul>
<li><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":259}"> </span><span data-contrast="auto">Perform battery replacements on quartz watches using proper tools and safe handling procedures</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":760,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Inspect gaskets and case backs and follow established procedures for water-resistance testing where applicable</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":760,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Accurately document all completed services</span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559685":760,"335559740":259}"> </span><strong><span data-contrast="auto">Communication (Verbal and Written)</span></strong><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":259}"> </span></p>
<ul>
<li><strong> </strong><span data-contrast="auto">Communicate clearly and professionally with Service Center team members, Retail locations, Customer Service, and other internal partners regarding repair status, processing needs, and any issues requiring additional support.</span></li>
<li><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":259}"> </span><span data-contrast="auto">Other duties as assigned</span><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":259}"> </span><strong><span data-contrast="auto">QUALIFICATIONS</span></strong><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">High School Diploma/ GED</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">1+ Year Experience in Manufacturing, Warehouse, or Customer Service</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Microsoft Office experience</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Salesforce, Package Zen, RepairDesk or FIFO experience is a plus</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Microsoft AX or Magento, NetSuite experience is a plus</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<p><em>Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.</em></p>
<p><em>Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.</em></p>
<p><em>With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.</em></p>