Officer Wallet Business Services

At RAKBANK, we are committed to delivering exceptional customer experiences and operational excellence. As an Officer Wallet Business, you will be responsible for managing wallet-related operations, service delivery, and customer fulfilment activities while ensuring seamless execution, strong governance, and continuous process improvement.
What You'll Be Doing:

• Manage day-to-day wallet operations, settlements, remittances, and service requests.
• Act as the primary point of contact for wallet clients and outsourced service providers.
• Coordinate with Relationship Managers, Product, Operations, IT, and other stakeholders to ensure efficient service delivery.
• Monitor SLAs, resolve customer queries, and escalate critical issues when required.
• Support Cash Management products, including cheque collection, corporate cards, cash deposit, and remittance services.
• Drive process improvements, automation initiatives, and operational efficiency enhancements.
• Prepare MIS reports, dashboards, and performance metrics for management review.
• Act as a backup to the Team Lead and support business continuity activities.

What We're Looking For:

• Bachelor's degree in Business, Finance, Banking, or a related field.
• 5-7 years of experience in Wallet Operations, Cash Management, Transaction Banking, or Corporate Banking Operations.
• Strong understanding of payments, settlements, customer fulfilment, and service management.
• Experience managing stakeholders across Operations, Product, Technology, and Client-facing teams.
• Proficiency in data analysis, reporting, and dashboard preparation.
• Exposure to digital initiatives, process automation, or AI-driven enhancements is an advantage.

What You Should Have:

• Wallet & Cash Management Operations
• Data Analysis & MIS Reporting
• Process Improvement Mindset
• Risk & Control Awareness
• Stakeholder Management
• Customer Service Excellence

What's In It For You:

• Competitive compensation and benefits.
• Exposure to digital payments and wallet solutions.
• Opportunity to work on automation and transformation initiatives.
• Collaborative and high-performing work environment.
• Professional development and career growth opportunities.
• Opportunity to make a direct impact on customer experience and operational excellence.