Business Support Assistant - Family Help Team

Grade: B

• Contract Type: Fixed Term - 18 months
• Working Hours: 37 hours per week

About the Department

The Family Help Service works with children, young people and families to provide the right support at the right time, helping to improve outcomes and prevent issues from escalating. The service brings together a range of professionals who work collaboratively to support families through assessment, planning and intervention. As a Business Support Assistant, you will play a vital role in ensuring the smooth running of the service by providing effective administrative support, maintaining accurate records and helping teams deliver a high quality service to families across Thurrock.

About the Role

As a Business Support Assistant you will be responsible for

• Providing efficient administrative support to Family Help practitioners, managers and wider teams.
• Organising and supporting meetings, including preparing documentation, taking minutes and distributing actions.
• Maintaining accurate records and ensuring information is updated on relevant systems in a timely manner.
• Managing correspondence, telephone enquiries and referrals, ensuring these are dealt with professionally and sensitively.
• Supporting statutory processes and service activities to help ensure the best outcomes for children, young people and families.
• Contributing to the effective day to day operation of the service and identifying opportunities to improve administrative processes.

This role is currently hybrid and office attendance is required in both the Civic Offices and our Family Hubs within Thurrock.

What We’re Looking For

We’re looking for someone who has

• Strong administrative and organisational skills.
• Good communication and customer service skills.
• Experience of managing records and maintaining accurate information.
• Confidence using Microsoft Office applications.
• The ability to work independently and as part of a team.
• A flexible and proactive approach to work.

DBS Check: Not required for this post

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 17th September 2026

Closing Date (Internal & External): 27th September 2026

Interview Date: To Be Confirmed

Additional Information

Please note that there will be a short minute taking test at the end of the interview.

If you have any questions about the role or interview process, please contact

• Joanna Eve - Business Support Supervisor
• [email hidden] | 07738 259841

To view the Job Profile and Person Specification, please follow the link below

Download Job Profile (PDF Document)