QA Communication Specialist

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.

Perfect for those who aim to

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• Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email);
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• Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;
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• Track response times and ensure communication SLAs are met;
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• Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations);
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• Escalate critical issues and follow up until they are resolved;
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• Provide structured feedback to managers based on QA reviews;
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• Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);
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• Maintain a record of recurring mistakes and systemic issues within the team;
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• Prepare regular reports on communication quality and team discipline;
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• Initiate and support process improvements that impact partner communication quality.

Experience you’ll need to bring

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• Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;
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• Ability to write clearly, concisely, and professionally;
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• Fast learner, ready to dive into the specifics of affiliate and iGaming domains;
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• Upper-Intermediate level of English.

It's a perfect match if you have those personal features

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• Strong sense of responsibility and ownership over quality;
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• Ability to provide tactful and constructive feedback;
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• System-oriented mindset and focus on process clarity;
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• Capability to remain neutral and objective in evaluations;
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• Stress resilience and confidence in handling sensitive or conflict cases;
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• Proactive attitude and willingness to suggest improvements, not only report issues.

Our clients offer competitive benefits to support your professional and personal growth, including

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Health & Wellness Focus;

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Global Medical Coverage;

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Growth Opportunities;

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• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
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Performance-Driven Rewards;

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• Dynamic Work Environment.
• Apply, and let your growth journey begin.