PR Guest Services Agent

What We're Looking For

• Previous hotel front office experience preferred.
• Availability to work across a rotating 24/7 roster, including overnight shifts.
• Ability to work independently between 10:00pm and 6:00am.
• Friendly, positive, and guest-focused attitude.
• Strong communication, organizational, and multitasking skills.
• Ability to quickly learn new systems and processes.

Key Responsibilities

• Deliver exceptional guest service by responding to guest requests promptly and professionally.
• Manage smooth and efficient check-in and check-out processes.
• Act as the primary point of contact for in-house, arriving, and departing guests.
• Provide local recommendations and assist with leisure and corporate guest enquiries.
• Assist with reservations and booking enquiries.
• Complete the Night Audit process, ensuring daily transactions are accurately balanced and reports are completed.
• Maintain a safe, professional, and welcoming environment during overnight shifts.
• Ability to quickly learn new systems and processes.
• Fluent written and spoken English.
• Reliable, dependable and committed to delivering excellent service. We are looking for someone seeking a long-term opportunity with our team

Qualifications

You must have, or be willing to obtain:

• Responsible Service of Alcohol (RSA) Certificate (Approved Manager preferred)
• First Aid Certificate
• Aquatic Rescue Qualification