Community Manager-Cortland NoDa

<div class="content-intro"><p>At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.</p></div><p><span style="font-size: 12pt;"><strong>Role Overview</strong></span></p>
<p><span style="font-size: 12pt;">As the Community Manager, you are the strategic leader responsible for the overall success of a multimillion-dollar, multifamily apartment community. This role blends operational excellence, financial performance, sales leadership, and resident satisfaction. You will oversee all aspects of community operations while ensuring alignment with company standards and delivering an exceptional living experience.</span></p>
<p><span style="font-size: 12pt;">Leadership & Team Development:</span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and lead high-performing teams with clarity, purpose, and strategic focus. Foster a culture of accountability, collaboration, and excellence.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Attract and develop top talent, energizing others through influence and motivation to deliver strong, consistent results.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide guidance and support for escalated resident concerns, ensuring timely and professional resolution.</span></li>
</ul>
<p><span style="font-size: 12pt;">Sales & Revenue Growth:</span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive leasing performance by setting goals, monitoring KPIs, and coaching the team to exceed occupancy and revenue targets.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Implement sales strategies that maximize conversion rates and optimize pricing.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with marketing teams to execute campaigns and maintain a strong social media presence that attracts prospects and builds brand awareness.</span></li>
</ul>
<p><span style="font-size: 12pt;">Community Advocacy & Resident Experience:</span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Champion a resident-centric mindset by delivering exceptional service that strengthens satisfaction and retention.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Create a concierge-level experience for residents and prospects, ensuring every interaction is positive and memorable.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Act as the community’s ambassador, showcasing not just homes but a lifestyle of comfort, convenience, and premium living.</span></li>
</ul>
<p><span style="font-size: 12pt;">Operational Excellence</span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Execute day-to-day operations with rigor and efficiency, ensuring adherence to standards, policies, and timelines. Ensure compliance with company policies, Fair Housing regulations, OSHA standards, and all applicable laws.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Conduct regular property inspections to maintain curb appeal, safety, and brand standards.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage vendor relationships and negotiate contracts to ensure quality and cost efficiency.</span></li>
</ul>
<p><span style="font-size: 12pt;">Financial Performance</span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Own responsibility for achieving and exceeding Net Operating Income targets through effective revenue generation and expense management.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Use financial insights to manage budgets, control expenses, and identify opportunities for long-term value.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Analyze community metrics and KPIs to identify opportunities for improvement and growth.</span></li>
</ul>
<p><span style="font-size: 12pt;">Change Leadership & Stakeholder Collaboration</span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Embrace and drive change in a fast-paced environment, navigating ambiguity with confidence and agility.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and maintain productive relationships with key stakeholders, including our centralized center of excellence, service teams, corporate partners, and senior leaders.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Align stakeholders and navigate competing priorities with diplomacy and shared purpose.</span></li>
</ul>
<p><span style="font-size: 12pt;"><strong>Qualifications</strong></span></p>
<p><span style="font-size: 12pt;">Experience and Education:</span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">2+ years of measurable sales leadership success in high-velocity, short-cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">High school diploma or equivalent required; bachelor’s degree or equivalent preferred</span></li>
</ul>
<p><span style="font-size: 12pt;">Performance Orientation:</span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated ability to achieve and exceed occupancy, revenue, and NOI targets</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven track record in driving leasing performance, pipeline management, and disciplined follow-up</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to deliver exceptional resident experiences and consistently exceed customer expectations</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Skilled in collaborating with onsite teams and corporate partners to achieve community goals</span></li>
</ul>
<p><span style="font-size: 12pt;">Leadership & Development:</span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven ability to lead, coach, and develop high-performing teams with clarity, purpose, and accountability</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience fostering a culture of excellence, collaboration, and continuous improvement</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Skilled in influencing and motivating teams to achieve strategic objectives and deliver consistent results</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to navigate change with confidence and guide teams through transitions effectively</span></li>
</ul>
<p><span style="font-size: 12pt;">Skills & Competencies</span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong financial acumen with experience in budgeting, forecasting, and expense control</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent organizational, communication, and problem-solving skills</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Skilled in resolving complex resident concerns with empathy, urgency, and professionalism</span></li>
</ul>
<p><span style="font-size: 12pt;">Technical / Process Skills:</span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Proficient in property management software, CRM systems, and Microsoft Office Suite; comfortable using social media for marketing</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Advanced ability to leverage social media platforms for marketing, engagement, and brand storytelling</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Comfortable analyzing data and KPIs to drive decisions and continuous improvement</span></li>
</ul>
<p><span style="font-size: 12pt;">Cultural / Brand Fit:</span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Embodies company values and premium brand standards</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Professional appearance and executive presence required</span></li>
</ul><div class="content-conclusion"><p><strong>About Cortland</strong></p>
<p>Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.</p>
<p>Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.</p>
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<p><em>Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email [email hidden]</em></p>
<p><em>Cortland is a drug-free workplace.</em></p>
<p><em>Cortland participates in e-verify to verify the employment status of </em><em>all persons hired to work in the United States.</em></p>
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