Service Manager-Cortland Whitehall at Cortland — Charlotte

About The Role

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Role Overview &amp;nbsp;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;As the Service Manager, you are responsible for leading the maintenance team and ensuring the physical integrity, safety, and overall functionality of a multimillion‑dollar multifamily community. You oversee all maintenance operations, guide preventative programs, manage workflow and staffing, and ensure timely, high‑quality service that supports resident satisfaction and asset preservation. This role combines strong technical expertise with leadership, organization, and exceptional customer service.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Maintenance Leadership &amp;amp; Technical Expertise&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Diagnose and resolve complex maintenance issues across electrical, plumbing, HVAC, appliance, structural, lighting, and security systems.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Ensure the community operates efficiently by proactively identifying areas needing repair or improvement.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Guide the team in anticipating and preventing resident issues through consistent upkeep and early problem detection.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Serve as the primary point of contact for creating a safe, reliable, and worry‑free living environment.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Team Management &amp;amp; Performance Oversight&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Support a team of maintenance technicians, ensuring timely, high‑quality completion of routine maintenance and repairs.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Provide training, guidance, and mentorship, encouraging adherence to safety protocols and company standards.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Assign and prioritize daily tasks, inspect completed work, and step into complete hands‑on repairs when necessary.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Promote a strong safety culture with continuous attention to hazards, preventative actions, and compliance.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Help manage the on-call rotation and provide support during emergency situations.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Organization, Budget &amp;amp; Vendor Coordination&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Oversee service request management, preventive maintenance schedules, and maintenance records.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Track, manage, and allocate the maintenance budget, ensuring efficient use of resources.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Maintain supply and parts inventory to support timely completion of work orders.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Coordinate with outside vendors, ensuring timely, quality service and adherence to scope and budget.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;The Team Leader&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Fearlessly lead a team of technicians as they perform routine preventive maintenance and make timely, high-quality repairs&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Share your wisdom and insights with the team, prioritize their tasks, make sure they follow protocol, and motivate them to go above and beyond the call of duty&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Oversee and inspect your team’s work, and sometimes perform the tasks yourself&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Make sure your team is constantly on the lookout for areas of concern, using our “safety first” motto&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;The Organizer&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Keep track of a crazy number of details without feeling like your head might explode&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Act as the gatekeeper of maintenance information — tracking and assigning everything from resident service requests to preventive maintenance records&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Manage to keep the service vendors, maintenance budget, and supplies inventory on track&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Qualifications&amp;nbsp;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;3-5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; Multifamily experience preferred.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;High school diploma or equivalent required; technical training or college coursework preferred.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Leadership skills with the ability to train, mentor, and manage a maintenance team.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Universal EPA and CPO certifications are required.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Valid Class E driver’s license.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Strong customer‑service and communication skills.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Ability to work evenings, weekends, and participate in on‑call rotations as needed.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;About Cortland&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.&lt;/p&gt;
&lt;p&gt;Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email [email hidden]&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Cortland is a drug-free workplace.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Cortland participates in e-verify to verify the employment status of &lt;/em&gt;&lt;em&gt;all persons hired to work in the United States.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;