Front Desk Agent

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

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Competitive Pay

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• Medical/Dental/Vision/401K opportunities
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• Travel discounts
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Credit Union Membership

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Tuition Reimbursement

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Professional Counseling & Family Support

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Growth and Development Opportunities

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• *Benefit Eligibility will vary by position

Site Specific Perks

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• Quarterly team celebrations
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• Complimentary work shoes
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• Free bus pass
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• On-site free parking
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• 40% discount to onsite food outlets
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• Company branded attire for outdoor associates
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• Community service opportunities
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• Sustainability awards - LEED certified & Audubon Green Lodging

As a Guest Services Agent, a typical day will include

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• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
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• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
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• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
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• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
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• Answers telephone calls and routes calls to the proper department as applicable.
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• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

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• Welcome and greet guests and anticipate and address their needs.
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• Interact with colleagues and guests professionally and promptly.
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• Contribute to team goals.
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• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC

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• Available to work various shifts, holidays, and both weekend days.
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• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
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• Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance.
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• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
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• Specific job duties may differ by property, size of team, or facility.
• Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.