Customer Account Coordinator

Position Title:
Customer Account Coordinator
Pay Rate:
$48,300 - $64,400
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.
Category/Shift:
Salaried, Non- Exempt Full-Time
Physical Location:
128 Crews Drive
Columbia, SC 29210
Full time ON-SITE
The Job You Will Perform:
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Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.
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Take customer orders either directly from customers or account managers.
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Place orders on a timely basis for purchases of materials and supplies to be used in production.
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Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
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Process purchase orders, coordinate account credits, and maintain customer data.
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Work with production staff and utilize Witron system to achieve on-time customer deliveries.
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Position will be fully on-site
The Skills You Will Bring:
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Bachelor’s Degree Strongly preferred
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Preferred experience working in a manufacturing environment
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Preferred computer data-entry experience
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Preferred experience in the corrugate box industry
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Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
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Action Oriented
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Being Resilient
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Customer Focus
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Instills Trust