#130533 - Salesforce Developer - Service Cloud & Omni-Channel

Key Responsibilities

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• Develop and enhance Salesforce Service Cloud business solutions.
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• Build and maintain Omni-Channel functionality, including routing, capacity, and presence management.
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• Develop scalable, maintainable applications using Apex and Lightning Web Components.
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• Maintain or enhance existing Aura and Visualforce components as needed.
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• Develop custom objects and work within the Salesforce development environment.
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• Write and optimize SOQL and SOSL queries.
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• Build and maintain integrations with third-party systems using REST, Bulk, and Metadata APIs.
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• Support integrations involving telephony or CTI, external SaaS platforms, and AppExchange applications where applicable.
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• Use Git and Salesforce CI/CD practices to support deployment and migration processes.
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• Execute development work independently while collaborating with cross-functional and technical teams.
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• Communicate technical status, risks, decisions, and implementation details clearly.

Must-Have Skills

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• 5+ years of experience developing Salesforce business applications.
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• Strong proficiency in Apex, including triggers, controllers, and test classes.
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• Strong hands-on Lightning Web Components development experience.
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• Proficiency in SOQL and SOSL.
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• Demonstrated experience building business solutions within Service Cloud.
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• Hands-on experience with Salesforce Omni-Channel functionality.
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• Experience developing custom objects and working within the Salesforce development environment.
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• Experience integrating Salesforce with third-party systems using REST-based web services.
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• Experience maintaining or enhancing existing Aura and/or Visualforce components.
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• Hands-on experience with Git and Salesforce CI/CD, deployment, and migration processes.
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• Ability to work independently while collaborating effectively in a team environment.
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• Strong written and verbal communication skills.

Nice-to-Have Skills

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• Salesforce Platform Developer II certification.
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• Experience with telephony or CTI integrations within Salesforce.
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• Experience working in enterprise-scale Salesforce environments.
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• Familiarity with complex data models and large-scale implementations.
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• Experience with Copado or similar Salesforce deployment and CI/CD tools.
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• Experience supporting integrations with external SaaS platforms and AppExchange applications.
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• Experience integrating Salesforce with predictive analytics, machine-learning APIs, generative-AI platforms, or other AI-driven services.
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• Exposure to Einstein features or AI-powered automation within Sales Cloud or Service Cloud.
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• Experience building AI-enabled workflows or automation using REST APIs.
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• Understanding of prompt-engineering concepts or applying generative-AI tools within business applications.
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• Familiarity with data preparation, governance, and security for AI-enabled solutions.

Required Tools & Platforms

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• Salesforce Service Cloud.
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• Apex.
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• Lightning Web Components.
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• SOQL and SOSL.
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• Salesforce Omni-Channel.
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• Aura and/or Visualforce.
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• REST APIs and Salesforce APIs.
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• Git.
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• Salesforce CI/CD, deployment, and migration tooling.

Location, Time & Engagement

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• Candidates must be based in an eligible APAC location.
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• U.S. Central Time working-hour coverage is required.
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• This is a remote contract engagement at 40 hours per week.