Application Support Engineer

Application Support Specialist will be part of a dynamic team responsible for Incident/problem management, support and monitoring in an ITIL focused delivery organization. We are looking for a well-rounded individual that has exposure and experience in system administration with a java background who can plug in to be a utility player in a team responsible for service delivery and post production support.
Experience required in the following areas:

• ·System Administration background in Unix/Linux environments
• ·Experience working with/supporting monitoring applications including Apica, NimSoft, AppDynamics and Splunk. AppDynamics experience is a must have.
• ·Strong technical background in system engineering, tools and understanding of application architecture
• ·Thorough understanding of databases, web server/load balancing and Application server is required. Oracle/Mongo/WebSphere/Tomcat
• ·Demonstrate ability to manage and drive multiple projects within a dynamic environment
• ·Experience in a global, multi-site, multi-function shared services environment is preferred
• ·Background in incident/problem management
• ·Ability to work independently and troubleshoot issues in the application runtime environment.
• ·Excellent verbal and written skills.

Technical Skills Required

• ·Experience in system administration role in a Unix and Middleware capacity
• ·Experience with diagnostics tools used for enterprise monitoring to identify root cause like NimSoft (CA-UIM), Apica, AppDynamics and Splunk
• ·Proficient in scripting languages including shell, Python and use of regular expressions
• ·Experience with Release management
• ·Experience with the following environments/languages Java, Midrange, X86
• ·Experience with multiple protocols like HTTP, HTTPS, TCP and technologies like JSON, HTML, XML and web services
• ·Experience working in DevOps, MicroServices environment in an operational capacity
• ·Exposure with the following tools/applications: Kafka, Zookeeper, Eureka
• ·Exposure supporting/monitoring applications in a Software as a Service (SaaS) model

EDUCATION/EXPERIENCE:

• ·Bachelor's degree in related technical field; Master's degree preferred
• ·5-7 years industry experience
• ·3-5 years in system administration
• ·3-5 years supporting monitoring tools in an application support environment
• ·1-3 years in Java development
• ·1-3 years in working SaaS, DevOps, MicroService support models

All your information will be kept confidential according to EEO guidelines.