Head of Technology Operations

At NewDay, technology is at the heart of delivering better financial futures for millions of customers.We'relooking for aHead of Technology Operationsto take ownership of the services, teams and technology experiences that support our colleagues,partnersand customers every day.
This is a newly created leadership role with significant visibility and impact. Reporting directly to ourDirector of TechnologyEnablement,you'llshape the future of Technology Operations, leading a diverse team responsible for service delivery, application support, workplace technology, servicemanagementand major incident response.
You'llplay a pivotal role in ensuring our technology services are resilient,reliableand continuously improving, whilst helping create an environment where teams can do their best work and customers receive the service they expect.
Why this role matters
This is more than keeping the lights on.
You'llown the evolution of NewDay's operational capabilities, moving theorganisationfrom reactive support towards proactive, data-driven service excellence.You'llinfluence technology strategy, partner with senior leaders across Technology and the wider business, and build a modern operational function that enables growth,innovationand resilience.
Ifyou'rea people-focused technology leader who enjoys solving complex challenges, developing high-performingteamsand creating outstanding service experiences,we'dlove to hear from you.
Whatyou'llbe doing
-
Leading Technology Operations across business applications, workplace technology, servicemanagementand support functions.
-
Creating a flawless support experience for colleagues and commercial partners through high-performing servicedeskand operational teams.
-
Driving service availability,performanceand operational resilience across NewDay's technology estate.
-
Leading major incident management, ensuring calm, effective leadership and clear communication when it matters most.
-
Using data and insight to continuously improve service quality, customerexperienceand operational performance.
-
Partnering closely with Engineering, Architecture, Infrastructure, Security and Change teams to deliver a joined-up technology service.
-
Developing,coachingand empowering diverse teams and strategic partners to achieve their full potential.
-
Providingtrusted leadership and operational insight to senior stakeholders, governanceforumsand executive audiences.
We'reparticularly interested in hearing from leaders who bring:
-
Significant experienceleading Technology Operations, IT Service Management, IT Operations or Service Delivery functions within a complex environment.
-
Strong knowledge of ITIL-based service management, including incident, problem,changeand request management.
-
Experience leading service desks, operational supportteamsand managed service providers.
-
A track recordof improving service performance, customerexperienceand operational resilience.
-
Experience supporting business-critical applications and overseeing the transition of technology into live service.
-
Strong stakeholder management skills and the ability to build trusted relationships across technical and non-technical audiences.
-
A collaborative leadership style that develops people, fostersaccountabilityand creates an inclusive culture where teams can thrive.
Experience within Financial Services, Payments,Cardsor another regulated environment would be beneficial,butisn'tessential.
Why join NewDay?
At NewDay,we'rebuilding a culture where talented people can do meaningful work, grow their careers and bring their whole selves to work.
You'lljoin a business where:
-
Your ideas andexpertisewill directly influence the future of Technology Operations.
-
You'llwork alongside experienced, supportive leaders across Technology and Security.
-
Development,growthand continuous improvement are genuinely encouraged.
-
Inclusion,collaborationand wellbeing matter.
-
You'llhave the opportunity to make a visible impactina business that serves millions of customers.
Ready to make an impact?
Ifyou'reexcited by the opportunity to lead a critical technology function, develop exceptional teams and help shape the future of operational excellence at NewDay,we'dlove to hear from you.
Apply today and help us build technology services that empower colleagues, supportpartnersand deliver better outcomes for customers.
#LI-Hybrid
#LI-TM1
At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.
Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you.
We work with Textio to make our job design and hiring inclusive.
Permanent