Technical Service Engineer - Application Development

About The Role

This customer-facing role will serve as a technical expert supporting distributors, OEM partners, and end-user decorators through product evaluations, application development, troubleshooting, training, color profile generation, and product launch activities.
The successful candidate will possess hands-on experience operating digital textile printing systems and will work closely with R&D, Product Management, Marketing, Sales, and strategic distribution partners to ensure successful customer adoption.
This position requires significant travel and the ability to independently support customers on-site globally.
Essential Duties & Responsibilities
Core Responsibilities
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Participate in the market implementation of new applications, product launches, and distributor training.
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Review technical documentation, product specifications, application guidelines, and customer-facing technical support materials, prepared by the Product Management/Development team(s).
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Own resolution of customer complaints, product performance issues, and process-related concerns.
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On-site customers support for product adoption, equipment conversions, DTF system optimization
Product Development & Commercialization
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Participate in performance validation of DTF inks, films, powders, and related consumables.
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Carry-out external Beta test programs.
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Analyze and communicate test results to Product Management, R&D, Commercial, and customer teams.
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Support commercialization planning and application activities.
Customer Specification Development
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Identify customer-specific technical requirements including:
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Ink performance
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Color gamut
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White opacity
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Wash durability
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Print speed
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Printer compatibility
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Compliance requirements
Technical Documentation
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Develop:
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Information Bulletins (PIBs)
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Printing recommendations
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Application guides
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Color management documentation
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Training materials
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Distributor technical support materials
Customer Complaint Resolution
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Support investigation and resolution of:
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Print quality issues
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Ink settling concerns
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Film release issues
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Powder adhesion issues
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Color consistency issues
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Printhead clogging concerns
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Equipment compatibility issues
Travel Requirements
Required Travel: 70-80% domestic and international travel
Travel will include:
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Customer visits
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Distributor support
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Product evaluations
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Technical troubleshooting
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Trade shows
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Beta testing activities
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Training programs
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Product launch support
Education
Required: Bachelor's degree or equivalent in field experience
Experience
Required
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Minimum 3 years of relevant technical experience.
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Experience supporting industrial customers in a technical or applications role.
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Hands-on experience operating digital printing systems.
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Experience with DTF or related digital textile printing technologies.
Preferred
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DTF production troubleshooting experience.
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Experience with textile inks, films, and powders.
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Color management, ICC profiling, and workflow optimization experience.
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Experience with RIP software and digital print workflows
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