DevOps Support Specialist

Join Divergent Technologies Inc as a DevOps Support Specialist, where you will be the first line of support for our DevOps infrastructure and tooling. You will triage IT help desk tickets, resolve or route requests specific to our DevOps platforms, and partner with business teams to keep them productive. This role offers an excellent path toward a deeper DevOps or platform engineering career.

• Serve as the first point of contact for the IT help desk, monitor, triage, and prioritize all incoming tickets by urgency and business impact.
• Respond to and resolve support requests specific to DevOps infrastructure and tooling, including CI/CD pipelines, source control, build and artifact repositories, containers, cloud environments, and monitoring platforms.
• Own and maintain the How-To pages in Confluence, author new articles, keep existing content current as tools and processes change, and continually expand coverage of the requests we see most often.

• If you enjoy solving problems for other people, take pride in clear documentation, and want to build broad hands-on exposure across the entire DevOps lifecycle, we want to hear from you
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
• Ability to lawfully access information and technology that is subject to US export controls
• Exposure to containers and cloud platforms such as Docker, Kubernetes, AWS, Azure, or GCP
• Comfort with basic scripting (Bash, PowerShell, or Python) to investigate and resolve issues
• Working familiarity with CI/CD tooling such as Jenkins, GitHub Actions, GitLab CI, or Azure DevOps
• Strong documentation habits, attention to detail, and a customer-service mindset
• 2–5 years of experience in a DevOps, IT support, systems administration, or platform/infrastructure support role
• Experience working in a ticketing system such as Jira or ServiceNow, and with a documentation platform such as Confluence
• Fundamental understanding of the DevOps lifecycle (plan, code, build, test, release, deploy, operate, monitor) and of the platforms and tools used to support each phase
• Working familiarity with source control and collaboration tools such as Git and GitHub, GitLab, or Bitbucket
• Bachelor’s degree in computer science, information technology, a related field, or equivalent practical experience
• Ability to manage competing priorities and interruptions in a fast-paced environment
• Strong troubleshooting skills and the ability to diagnose problems methodically and know when to escalate
• Experience owning or substantially contributing to a technical knowledge base, ideally in Confluence
• Exposure to infrastructure as code and configuration management tools such as Terraform or Ansible
• Familiarity with artifact and package management tools such as Artifactory, Nexus, or MinIO
• Exposure to monitoring, logging, and observability tools such as Prometheus, Grafana, Zabbix, Kibana, or Splunk
• Familiarity with ITIL or another service-management framework
• Relevant certifications such as AWS Cloud Practitioner or Solutions Architect Associate, Azure Fundamentals, CompTIA, or Kubernetes CKA/CKAD
• Experience serving as an escalation point for internal developer or business teams
• Basic understanding of network and system administration, and of security and compliance best practices