Senior Customer Success Manager

Join Assessio, a leading provider of assessment solutions and talent management tools. As a Senior Customer Success Manager, you will be responsible for managing and developing a portfolio of large and complex customer accounts in France. You will lead the customer journey from onboarding to adoption, expansion, and renewal, while building trusted relationships with multiple stakeholders. This role requires a strong background in customer success or customer experience within a B2B SaaS environment. Fluency in French and strong professional English are required.

• Gérer et développer un portefeuille de clients importants, en supervisant l'ensemble du parcours client, de l'intégration à l'adoption, à l'expansion et au renouvellement.
• Diriger l'intégration technique et la formation, et soutenir l'adoption réussie du produit, en établissant des relations de confiance avec plusieurs parties prenantes.
• Collaborer étroitement avec les équipes de Customer Success, Sales, Product et Support pour assurer la satisfaction et la fidélisation des clients.

**Who are we looking for?**

We are looking for someone with a strong background in Customer Success, Customer Experience or another commercially oriented B2B SaaS environment.

You do not need previous experience within HR or Talent Management. More important is your ability to understand a complex product, connect it to customer needs and build long-term commercial partnerships.

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We think you will succeed if you have:\*\*\*

• Solid experience from Customer Success, Customer Experience or a similar commercial customer-facing role within B2B SaaS
• Experience owning larger or complex customer accounts, including renewals, upsell and expansion
• Experience onboarding and supporting customers with technical SaaS solutions, ideally involving multiple products or modules
• Strong commercial and consultative skills, with the ability to turn customer objectives into both immediate and long-term value
• Confidence navigating multiple stakeholders and different levels of seniority
• Fluency in French and strong professional English, as several of our customers operate in international environments

**Location**

Our preferred location is **Paris**, where you will work closely with the local team.

For the right candidate, a remote setup elsewhere in France may also be discussed. Regardless of setup, you should be comfortable travelling to our Paris office regularly and meeting customers when needed.