Customer Success Manager (Nonprofit / NGO)

Join Salesforce as a Senior Customer Success Manager (CSM) focused on nonprofit and NGO customers. In this strategic, customer-facing role, you will act as a trusted advisor, driving platform adoption, operational success, and long-term customer value. You will build relationships with executive stakeholders, IT leadership, and business teams, and coordinate Signature Success services to deliver successful customer outcomes.

• Act as a trusted advisor to nonprofit and NGO customers, driving platform adoption, operational success, and long-term customer value.
• Serve as the primary point of accountability for Signature Success customers, ensuring an outstanding customer experience, retention, and growth.
• Coordinate Signature Success services and collaborate across internal teams to deliver successful customer outcomes.

• Strong experience managing enterprise customer relationships and executive stakeholders
• Excellent communication, presentation, and stakeholder management skills
• Ability to translate technical concepts into business-focused recommendations
• 7+ years of experience in Customer Success, Technical Account Management, Salesforce consulting, Solutions Architecture, or SaaS advisory roles
• Experience with Salesforce Nonprofit Cloud or a comparable CRM platform
• Experience leading cross-functional collaboration in complex customer environments
• Experience working with nonprofit organizations or NGOs
• Consulting or strategic advisory background
• Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant
• Experience supporting enterprise-level customers in SaaS environments