CRM Specialist

Join our team as a CRM Specialist, where you will build, execute, and iterate campaigns across various channels, monitor campaign performance, and analyze user data to drive informed decisions. You will collaborate closely with multiple teams, support the CRM lifecycle roadmap, and track key performance indicators for continuous improvement. Enjoy a hybrid working environment, generous annual leave, private healthcare, and opportunities for learning and development.

• Construire, exécuter et itérer des campagnes à travers divers canaux de communication, en surveillant de près les performances des campagnes.
• Analyser les données utilisateur qualitatives et quantitatives pour identifier les opportunités et les défis, en utilisant les informations pour prendre des décisions éclairées.
• Collaborer étroitement avec les équipes Marketing, Produit, Données et BI pour aligner la stratégie et l'exécution.

• Hands-on experience with Braze or a comparable CRM/marketing automation platform, used to build and execute campaigns
• Comfortable with tech-related terminology (e.g. SDK, API) and able to adapt quickly to new tools
• Experience project managing multiple workstreams and prioritising effectively
• Knowledge of HTML and CMS systems is a plus
• Bonus points: experience in banking, fintech, or another regulated industry
• Ability to translate customer needs and insights into a meaningful, actionable strategy
• At least 3 years of relevant CRM experience in a consumer-facing environment
• Fluent English; experience in multi-national or multi-lingual environments is a valuable asset