Customer Success Manager - German speaking

Join LumApps, an AI-powered Employee Hub that supports companies in their digital transformation. As a Customer Success Manager, you will be responsible for managing our German-speaking portfolio, building strong relationships with key customer stakeholders, executing targeted playbooks, identifying revenue expansion opportunities, and ensuring regional relevance for German-speaking clients. You should have 1 to 3 years of experience in Customer Success or a related field, be fluent in German and English, and be tech-savvy.

• Act as the dedicated Customer Success lead for DACH clients, building strong relationships and delivering contractual value.
• Leverage automated health indicators to deploy time-bound "commando" playbooks to secure ARR or unlock expansion.
• Identify cross-sell and up-sell opportunities, generating Customer Success Qualified Leads for Account Managers.