Office Services Associate

Office Services Associate
San Francisco, CA (onsite), Support multiple customer locations in downtown San Francisco and a location in San Rafael.
2+Month (Temp to Hire)
Work primarily Monday through Friday, generally 8:00 AM–5:00 PM, with flexibility for locations that may open as early as 6:00 AM, close at 7:00 PM or later, or operate on weekends.
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Support daily operations, implementations, expansions, and administration of Managed Services Accounts across an assigned operational area.
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Provide customer support at multiple external customer/client facilities and support various locations as needed for vacations, absences, training, implementations, and other business needs.
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Support services including mail, shipping and receiving, copy/production center, reception, hospitality, and conference room setups.
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Work independently or with team members while adapting to different customer environments, including law firms, retail corporate offices, warehouses, and other locations.
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Responsibilities

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Support daily operations and all contracted services at customer accounts within the assigned geographical area.
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Assist management with process improvement, procedural testing, validation, and field compliance with operational best practices.
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Support Field Implementation Managers with new customer account implementations and service expansions.
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Assist with onboarding new team members and cross-training peers.
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Assist with developing, maintaining, and sharing Site Procedure Guides and best practices.
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Routinely inspect Site Procedure Guides for accuracy and compliance.
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Maintain knowledge of all contracted services within assigned customer accounts.
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Perform daily visual inspections of site services and safety compliance.
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Provide feedback through survey tools or other methods to improve the customer experience.
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Cover onsite resources during absences or vacations, including site management when required.
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Provide and support all aspects of services while traveling between various customer accounts.
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Create and maintain a customer-focused environment.
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Support customer satisfaction by engaging with end users and collecting feedback.
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Escalate customer issues to management and support resolution through completion.
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Communicate effectively and respond quickly to customer and end-user communications.
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Collect data and support the completion of Monthly Operations Reviews.
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Maintain accurate and timely monthly expense submissions according to proper coding requirements.
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May be required to move between locations during the same day based on business needs.
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May be rerouted to a different location before the start of a shift.
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Perform other duties as assigned.
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Requirements

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High school diploma plus 12 months of related work experience; post-high school education encouraged and preferred.
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Customer service experience with strong oral communication and problem-solving skills.
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Ability to work independently or as part of a team and maintain positive, productive relationships with coworkers.
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Ability to adapt to changing situations, demonstrate flexibility, maintain high motivation, and respond with a sense of urgency.
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Ability to take initiative, absorb training, take notes, ask questions, and follow procedures.
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Basic math skills and sound judgment for making justifiable decisions and solving problems.
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Ability to perform repetitive work and continuously execute different tasks according to established procedures, sequence, or pace while maintaining quality and output standards.
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Working knowledge of account services to facilitate job scheduling.
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Ability to understand written and verbal instructions from customers and effectively communicate them to site resources.
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Ability to resolve customer-related issues, troubleshoot, and coordinate problem resolution.
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Intermediate proficiency with Microsoft and common computer applications, including file/folder management and navigating network production folders.
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Ability to report to alternate sites on any given day, which may involve walking, driving, public transportation, or other modes of transportation and may result in a longer commute.
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Ability to work at locations within a 40–50 mile area as required.
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May require a valid, violation-free driver's license, reliable transportation, and minimum auto insurance coverage in accordance with applicable policy.
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No driving of customer or company vehicles is required for the temporary assignment.
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Ability to frequently travel locally between customer locations.
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Ability to stand and walk for extended periods and perform bending, reaching, stretching, climbing, and similar physical activities.
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Ability to lift or move items weighing up to 50 lbs. without assistance.
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Ability to push or pull machines on wheels weighing up to 400 lbs. for repairs.
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Ability to walk between buildings when required.
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Moderate dexterity, including use of calculators, keyboards, hand tools, and eye/hand coordination.
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Close vision required.
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Ability to work in office and warehouse environments with adequate lighting and ventilation and normal temperature and noise levels.
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Ability to interpret, comprehend, and apply complex materials, data, and instructions and prepare, provide, and convey diversified information.
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Working conditions may regularly expose employees to conditions that could result in minor cuts.
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Schedule flexibility required for varying site hours, including early mornings, evenings, weekends, and other varying schedules.
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No free parking is available in San Francisco; public transportation such as BART, Muni, and buses is commonly used.
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Free parking is available at the San Rafael location.
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Mileage and parking reimbursement may be available for the San Rafael location according to applicable policy.
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Support multiple customer locations in downtown San Francisco and a location in San Rafael.
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Work primarily Monday through Friday, generally 8:00 AM–5:00 PM, with flexibility for locations that may open as early as 6:00 AM, close at 7:00 PM or later, or operate on weekends.
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Business casual dress code.
Candidates must be able to lift 50 pounds and stand for extended periods of time.