Customer Service Representative

a Customer Service Representative (CSR) in a manufacturing environment, focused on order management, customer support, and cross-functional coordination.

Key Responsibilities

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Process customer quote requests and purchase orders.
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Convert quotes into sales orders.
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Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.
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Provide customers with product information and transaction support.
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Maintain knowledge of products, pricing, policies, and procedures.
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Build strong customer relationships to increase loyalty and repeat business.
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Meet departmental KPIs and performance targets.
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Handle returns (RGAs), credits, and customer complaints.
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Support additional projects and responsibilities as assigned.
Required Qualifications
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2+ years of B2B customer service experience or a college degree.
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Strong verbal and written communication skills.
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Strong math, analytical, and technical aptitude.
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Ability to work independently and collaboratively.
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Experience with:
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Salesforce (CRM)
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D365 (ERP/MRP)
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Order management systems
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Proficiency with Microsoft Windows-based software.
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Authorization to work in the United States.

Preferred Qualifications

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Manufacturing industry experience.
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Spanish bilingual skills.
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Commitment to continuous learning and product expertise.
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Adaptability and resourcefulness in a dynamic environment.
Core Competencies
The ideal candidate:
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Communicates effectively and follows through on commitments.
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Is results-oriented and deadline-driven.
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Pays close attention to detail.
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Prioritizes work efficiently.
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Solves problems and provides customer-focused solutions.
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Influences outcomes and collaborates across teams.
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Demonstrates accountability and integrity.
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Challenges the status quo to improve processes.
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Delivers exceptional service to key customers.
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Strives for excellence and continuous improvement.
Physical Requirements
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Primarily desk-based work involving sitting, typing, and communicating.
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Occasional standing, walking, reaching, bending, or lifting up to 10 pounds.
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Requires close vision and the ability to focus on detailed work.
What AMMEGA Offers
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Internal career advancement opportunities.
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On-the-job training.
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Educational support and continuous learning opportunities.
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Access to a global network and world-class team environment.