AR Billing Analyst

Program: Financial Markets

BLI Name: AR Billing Escalations Team

• Designation: Analyst and Senior Analyst depending on the experience
• No of Head Count (s): 20
• New Hires/Replacement Hires (HC) by Designation New Hire/Ramp
• Billed /Unbilled / BU / OPS Bench Billable

SFDC ID for Billed New Opportunity

Reasons to hire Unbilled / Bench

City / Location: Muntinlupa City, Alabang

• Standardized skillset: [Refer attached excel] see attached
• Shift (APJ / EMEA / US / Any combination): US

Reporting Manager : Jan Eddel Suarez

Educational Background: College Graduate

• Experience Required: 2 years
• Job Description: 1. High-Level Escalation & Dispute Management
• Monitor and manage the Escalations Mailbox, serving as the primary point
• of contact for customers, internal stakeholders, and clients regarding
• payment disputes.
• Conduct deep-dive account reconciliations to identify root causes of billing
• discrepancies and provide definitive resolutions.
• Communicate professionally with B2B clients to resolve complex payment
• issues and maintain positive business relationships.

1. Internal Support & Documentation (Ticket

Management)

• Manage and fulfill internal support requests via the ticket management
• system for the collections team
• Provide essential billing documentation, including detailed invoices,
• Statements of Account (SOA), and verified Proof of Service to facilitate the
• collection process.

1. Pre-Collection Validation (Account Validation

Process)

• Execute the account validation process by verifying accounts identified for
• third-party collection transfer.
• Update internal tools and systems to reflect account status, ensuring all
• necessary service cancellations are processed accurately prior to agency
• transfer.

1. Third-Party Agency Coordination

• Manage the interface and external agency coordination with third-party
• collection partners.
• Verify payment disputes raised by agencies, fulfill document requests, and
• perform payment validations to ensure external recovery efforts are
• based on accurate data.

1. Special Projects & National Accounts

• Lead reconciliation efforts for National Accounts, ensuring large-scale
• portfolios are balanced and payments are accurately applied.
• Utilize account reconciliation tools to manage process requests, validate
• disputes, and resolve missing payments.
• Participate in special projects aimed at improving AR processes and
• reducing the volume of recurring billing escalations.