Claims Collections Processor

General Function:

• Provide exceptional customer service and aid in problem resolution of outstanding AR balances.
• Assist with lockbox activity assigned by the Accounts Receivable Manager or Team Lead; perform the processing and posting of US checks, wires and other bank activity.
• Maintain a high level of customer service for both internal and external customers, ensuring timely collection and payment application on open receivables.

MAJOR DUTIES AND RESPONSIBILITIES:

• Responsible for providing excellent customer service to internal and external customers (see communications with others below)
• Responds to phone calls and/or emails from customers, research questions and/or problems and bring resolution to those items
• Ensure that the Customers needs are being met
• Return phone calls and/or emails within 24 hours
• Troubleshoot and run necessary customer reports (using SAP, queries and/or Business Objects)
• Assist with the daily entry of all checks and wires activity from multiple lockboxes
• Balance and reconcile to the clearing account
• Assume additional responsibilities and performs special projects as needed or directed

COMMUNICATION WITH OTHERS:

• INTERNAL - Customers include: Collections Team, Cash Team, Billing, Accounting, Account Management and various other internal management and operational areas/staff.
• EXTERNAL - Customers

KNOWLEDGE AND SKILLS:

• Oral and written communication
• Superior organizational skills
• Analytical
• Customer Focus
• Computer/Software Skills (Advance MS Excel, SAP)

EXPERIENCE:

• 2+ Years collections experience preferred

EDUCATION:

• High School Diploma

If you have questions or clarifications feel free to reach me at my phone number 973-637-1952 or email me your most updated resume together with the best time to call you back.