Night Manager

Essential Duties and Responsibilities
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Conducts inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
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Meets and greets VIPs
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Handles all Complaints
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Ensures working of all Front Office Policies and Procedures
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Ensures effective shift hand-over
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Be knowledgeable of Front Office systems and knows back up procedures and system recovery procedures
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Efficient check in and checkout process
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Reviews and monitors early morning wake up procedures
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Posts room charges
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Maintains correct guest registration cards
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Maintains special programs (e.g. frequent flyer; priority club)
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Effective management of incoming and outgoing calls
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Maintains current Hotel information
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Provides information on memberships
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Communicates problems, resolved or unresolved to your Supervisor at shift change over and document in log book
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Completes knowledge of all room types, hotel matrix, and facilities
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Reviews arrival lists and anticipate needs
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Operates communication equipment
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Accesses and uses rooms computer programs
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Conducts Credit card checks
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Ensures staff adhere to Standards and Procedures for cash handling
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Maintains own cash float
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Corrects banking
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Updates Guest History Maintenance
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Prepares contingency reports
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Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
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Oversees the Night Audit Function
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Develops, updates and trains standards and procedures
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Produces Revenue Reports
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Performs file backup maintenance
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Reviews all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
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Week end and Month end reports completed in line with policy
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Advises Line Managers of recurring errors

2. REQUIRED QUALIFICATIONS

Education:
Bachelor's Degree
Skills:
Microsoft Office tools
Microsoft Excel
Fidelio/Opera
Holidex Plus
Micros
Experience:
2 to 4 years
Competencies:
Customer Service Orientation
Problem-Solving/Decision Making
Planning/Organizing
Adaptability/Flexibility
Developing others
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.
Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.