Customer Service Rep III

Customer Support -

• Prepare the spare parts quotation
• Handle customer inquiries related to spare parts via phone/email.
• Technical clarification regarding spares parts/recommended spare parts list.
• Processing of complaints regarding spare parts orders.
• Identify customer requirements by interpreting equipment details, part number via manual page.

Dealer Support –

• Serve as main point of contact for dealer regarding orders, pricing, stock availability and delivery schedule.
• Technical supports to the dealers.
• Coordinate with internal department such as sales, production, Logistics, finance for order execution and issue resolution.
• Prepare periodic reports on dealer performance, order trends and sales targets.

Back Support –

• Working on Backlog on weekly basis.
• Warranty Registration in GWX Portal.
• Forecast demand for spare parts based on historical data.
• Maintaining Crane Care Inventory and safety stock.
• Part Extension within intercompany or locally.
• Sales Report, Revenue, and Profit margins on Weekly basis.
• Coordinate with external teams for procurement, delivery schedules & Pricing.

Service Support –

• Arranging the Warranty Parts on emergency.
• Support to Service team members.
• Collaborate with service and maintenance team to identify required parts.