(1871) Receptionist - CSD

Brief description
Themain purposeofthis positionistoprovideaprofessionalandcourteousreceptionservicetoSARB visitors.
Detaileddescription
Thesuccessfulcandidatewillberesponsibleforthefollowingkeyperformanceareas:
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ReceiveandwelcomeSouthAfricanReserveBankvisitors,maintainingacalm,courteousandprofessional demeanor always.
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Organizeselftoensurethatworkallocatediscompletedwithinsettimeanddefinedstandardsindependently.
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Receive, screen and respond to incoming telephone calls using own initiatives and where appropriate deal with queries and/or route calls to appropriate people.
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EnsurethatinternalhostsarecontactedtimeouslyonarrivalofvisitorstotheBank.
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Adequatelyrespondtothepublic’squeriesandredirectthemtotherelevantstaffmemberswherenecessary.
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Performgeneraladministrative duties which include registering visitors, managing theallocation and return of visitors’ and parking cards as well as maintaining the visitors’ register.
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Administerandmaintainrecordspertainingtotheissuingofaccesscardsinaccordancewithrelevant legislation.
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ProvideregularreportstotheTeamLeaderinrelationtothereceptionoperations.
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Willinglyandindependentlymakeusefulandmeaningfulchangestothemannerinwhichhe/sheworkswithin set time and defined standards.
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Maintainasafeandcleanreceptionareabyfollowingoperatingproceduresandprocesses.
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Answeranddivertcallsthroughswitchboard.
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Takeandforwardmessagesreceivedwhenpersonrequestedisnotavailable.
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AssistwithtelephoneinquiriesbygainingandkeepingabreastofmatterswithindifferentDepartments.
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Recordandreportontelephonictrendsanddiscussions.
Tobeconsideredforthisposition,candidatesmustbeinpossessionof:
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A Higher Certificate (NQF5)inReceptionist Skills, Office Administration orCallCentre;
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RegisteredPSIRAgradeD/Eofficerwouldbeanaddedadvantage; and
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twotothreeyears’ofreceptionexperienceinaCorporateEnvironment.
Additional requirements includes:
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Servicedeliveryequipment/tools/machineryoperatingknowledgeandskill
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Servicedeliveryreportingknowledgeandskill;and
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Servicedeliveryknowledgeandskill
In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.
TheSARBoffersremunerationandbenefitscommensuratewiththelevelofthepositionandinlinewith the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.