Manager Academic Operations, School of Management and School of Marketing and Financial Services

Position Description Reporting to the Associate Dean, the Manager, Academic Operations (MAO) is a member of the divisional Administrative Team, accountable for proactively managing the administrative functions of the Associate Dean’s Portfolio. Under the direction of the Associate Dean, the incumbent proactively coordinates processes that include workload planning (enrolment planning, course and faculty scheduling, human resource assignments, and payroll), space and resource allocation, curriculum-related processes, external liaising, and financial and data analysis/reporting. Key Responsibilities Proactively researches, plans, coordinates, and executes day-to-day operational processes within the portfolio of the Associate Dean with respect to workload planning and maximization of space and resource allocation. Coordinates human resource activities which may include workload assignments, organizing non-full-time recruitment and onboarding and orientation of new employees. Manages staff who compile and analyze information and process Standard Workload Form (SWFs) and Non-Full-Time teaching contracts in accordance with the Faculty Collective Agreement requirements. Supervises all program related labs, lab spaces and Technologists, as applicable. Collects, interprets, and analyzes detailed scheduling data to optimize student, faculty, space resources and classroom timetables. Manages Health Safety issues for the School(s) and prepares necessary reports to ensure compliance. Acts as contact for internal and external inquiries to the Associate Dean, which may include complaints and student concerns. Proactively responds to and resolves issues or makes referrals where appropriate. Collects, reviews and analyzes data relevant to the financial performance of the Portfolio and monitors the School(s) budget including special projects. Compiles and analyzes information to inform strategic decision making. Proactively designs and implements the operational processes of the Associate Dean’s office. Coordinates and maintains critical information on behalf of the Associate Dean’s office (e.g., HR communications, curriculum changes, presentations, spreadsheets, reports, proposals, articulation/partnership agreements, formative faculty reviews and/or other materials). Participates as an active member to represent the School(s) on various committees Collaboratively plans various short and long-term academic projects, industry projects and/or special events. Other duties as assigned. Educational and Experience Requirements Undergraduate degree in Business or equivalent combination of education and experience. Minimum seven (7) years’ progressive academic administrative/management experience (within the educational sector preferred). Experience and/or training in equity issues and working with diverse populations. Experience working in a public sector unionized environment. Project management experience. Demonstrated responsible administrative or leadership experience at the community college level for purposes of developing and managing budgets, administration of policies and procedures and management of human resources. Skills and Attributes Consensus-building skills; ability to promote excellent working relationships with both academic and non-academic staff and demonstrated ability in conflict resolution. Excellent listening skills, verbal and written communication skills and negotiating skills is essential. Computer literacy essential; experience with software to support teaching, research, and administrative activities. Proven ability to manage multiple interdisciplinary projects through successful completion, on budget and on time. Solid background in creating and maintaining effective professional relationships and working partnerships within and outside the organization. Demonstrated commitment to uphold the polytechnic’s priorities on equity, diversity, inclusion and Indigenization (EDII).