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礼宾主管

marriott · 鄞州区, 浙江, 中国

Imported listingfull-time8 days ago

About The Role

  1. 协助酒店礼宾部的日常运营与管理，确保礼宾服务符合标准。 2. 督导并协调礼宾团队为宾客提供行李寄存、运送、旅游咨询、交通安排、邮件处理等个性化服务。 3. 制定并执行礼宾部工作流程、培训计划及服务质量监控方案，提升团队专业水平。 4. 负责处理宾客反馈及突发状况，保障宾客体验满意度。 5. 与前台、客房、餐饮等部门保持高效沟通，确保信息传递及时、服务衔接顺畅。 6. 定期盘点并管理礼宾部物资设备，控制运营成本。 7. 收集宾客反馈及行业动态，优化礼宾服务内容，创新特色服务项目（如本地文化导览、定制化行程等）。

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