DRM Group - Retail Agency

JOB DESCRIPTION Job Description Number BASIC INFORMATION Position Title Deputy Regional Manager Grade/Level M4 Department Retail Agency Location Business Position Reporting To Regional Manager Total Headcount (Direct) Supervised -- Total Headcount (Direct / Indirect) Supervised -- Geography Managed Pan India Additional Inputs JOB PURPOSE The Deputy Regional Manager -Retail Agency plays a key role in driving business performance, ensuring target achievement, and fostering the development of a high-performing team within the assigned region. This position involves strategic oversight and execution to achieve protection business targets, maintain high-quality teams, and drive overall business growth. KEY RESPONSIBILITIES Managerial Responsibility · Recruitment of staff in as per approved manpower plan · Managing performance of team members; counselling & coaching team members from time to time to improve their performance · Team engagement & retention of talent · Foster a collaborative team culture and provide leadership and guidance to multiple Area Managers within the zone. · Provide coaching and support for continuous skill development. · Oversee the development and confirmation of new LMs and DMs · Assist in minimizing DM Group Attrition through effective team management Functional Responsibility · Performance and Process Improvement ü Support in the strategic management and enhancement of business performance metrics. ü Assist in identifying opportunities for process improvements and contribute to the implementation of initiatives. ü Drive initiatives to achieve the defined percentage of branches achieving NB Budget and the percentage of branches with an excellent rating ü Implement recruitment and training programs for team development · Overseeing Day to Day Operations ü Ensure strict adherence to budget targets for various business performance metrics to persistency, premium renewal, protection business, new business, etc . ü Drive initiatives to minimize mis-selling complaints and achieve New Business targets ü Manage day-to-day sales operations, including planning, conducting meetings, and facilitating regular reviews ü Ensure adherence to the defined active LM, LM Club members, and minimum business guarantee per sanctioned DM ü Oversee and supervise the activity plans of Sales Managers and Agents, ensuring adherence to desired standards. ü Monitor the execution of planned activities to achieve set targets ü Ensure the completion of skill assessment tests within the defined timeframe · Stakeholder Relations ü Collaborate closely with internal stakeholders for successful execution of strategic initiatives ü Address stakeholder concerns and maintain effective communication channels. ü Build and nurture strong relationships with DMs and LMs and ensure work is completed within the given TAT JOB REQUIREMENTS Qualification & Experience Qualifications – · Graduation is mandatory; · Post-Graduation in business management, or equivalent degrees from a reputed university is preferable Experience – · 15 + years of relevant experience, with a minimum of 9+ years at a managerial level. · Functional / Technical Skills · Proficient in Knowledge of Insurance Fundamentals, Products & Processes · Proficient in Knowledge of Operating process and procedures and business development in an insurance setup