Customer Service Officer

Customer Service Officer

Customer Service Officer

• Handle Customer queries and Problems via Digital Channels, based on the customer contact, gaming profile, gaming history.
• Escalate Customer Problems based on predefined procedure

Categorize Customer Contacts

• Own and develop appropriate information and knowledge on company product, procedure and campaigns in timely manner
• Delivery of company products based on company approved communication style/ method
• Comply to main CS KPIS: communication index, competence index, adherence ​