UK Pension Administrator

The Pension Administrator supports the delivery of member services, as part of a client administration team, in relation to occupational pension schemes. They are expected to progress from basic understanding to more complex work within the first 6-24 months of their employment.

A Pension Administrator at WTW

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Develops a strong understanding of UK pension terminology, UK pension scheme rules, and the core principles of UK pension legislation

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Accurately handles basic member request such as data updates and straightforward calculations. This also includesanswering queries via letter and email.

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Communication is primarily within the team and with UK counter parts as required, with an emphasis on ensuring accurate understanding of instruction with colleagues.

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Resolves member queries by providing excellent member and client care in an empathic and supportive manner

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Meet or exceed performance metrics or targets that are set within the team and all other targets agreed with our client and UK counterparts

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Timely and accurate timesheet submissions

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Support colleagues for holiday cover and workload peaks

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Adhere to WTW hybrid work model, in-office compliance of 20%.

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Take initiative to proactively share knowledge and/or experience with team members

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Comply with ISO 9001, ISO 27001 and Professional Excellence standards

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Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand

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Know and live the Willis Towers Watson values

The Pension Administrator supports the delivery of member services, as part of a client administration team, in relation to occupational pension schemes. They are expected to progress from basic understanding to more complex work within the first 6-24 months of their employment.

A Pension Administrator at WTW

-

Develops a strong understanding of UK pension terminology, UK pension scheme rules, and the core principles of UK pension legislation

-

Accurately handles basic member request such as data updates and straightforward calculations. This also includesanswering queries via letter and email.

-

Communication is primarily within the team and with UK counter parts as required, with an emphasis on ensuring accurate understanding of instruction with colleagues.

-

Resolves member queries by providing excellent member and client care in an empathic and supportive manner

-

Meet or exceed performance metrics or targets that are set within the team and all other targets agreed with our client and UK counterparts

-

Timely and accurate timesheet submissions

-

Support colleagues for holiday cover and workload peaks

-

Adhere to WTW hybrid work model, in-office compliance of 20%.

-

Take initiative to proactively share knowledge and/or experience with team members

-

Comply with ISO 9001, ISO 27001 and Professional Excellence standards

-

Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand

-

Know and live the Willis Towers Watson values

-

Bachelor’s degree in Business, Finance, or with up to 2 years of relevant professional experience in administration, customer service, or BPO operations supporting financial services, insurance, or retirement benefits is an advantage and pass given assessments

• Higher level-consideration:
• Proven ability to manage more complex tasks with minimal supervision, mentor peers, or contribute to process improvements
• 2+ years of relevant professional experience
• Interpersonal skills to include excellent written and verbal communication
• Proficiency in Microsoft Office tools including Outlook, Excel and Word
• Strong analytical and problem-solving skills
• Eagerness and commitment to learn and build pension administration expertise
• Able to work well under pressure and meet targets
• Ability to organize and prioritize with strong attention to details
• Professional and responsible approach to work, clients and associates
• Ability to complete multiple task within established deadlines
• Willing work on a mid shift schedule and flexible to work onsite and work from home