Reservation Agent - InterContinental Phu Quoc

• Your day-to-day
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• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
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• Promote the Hotel’s (and IHG generally) products and services
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• Maintain a high level of product and service knowledge about all IHG Hotels in your region
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• Maintain professional grooming, follow hotel policy and brand standard
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• Develop and maintain a regular pattern of sales calls
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• Prepare and execute action plans which increase reservation sales and associated business
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• Record and process reservations made by phone/fax/email
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• Accept and follow up wait list reservations
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• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels
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• Promptly handle guest requests and coordinate with related departments to get things done
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• Follow up pre-payment for advance purchase and Wholesales FIT bookings
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• Check reservation creations and update booking details as per hotel standard
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• Ensure individual/ company/ travel agent/ source/ group profiles are well updated
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• Maintain knowledge of special rates/ offers/ promotions
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• Prepare reports as requested (eg. Miscellaneous reports)
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• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
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• Be a friendly face and helping hand to our guests
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• Look smart – wear your uniform with pride
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• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
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• May assist with other duties as assigned by management
• What we need from you
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Education

• High School or Vocational Certificate in Hotel Management, Business Administration, or related field
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Service years in the field

• 1 year related experience or 6 months experience in Reservations/ Front Office or an equivalent combination of education and experience
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Knowledge and skills

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Problem solving and organizational abilities
• Proficient in the use of computer
• Good listening, speaking, reading and writing skills
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• Language: Good English and Vietnamese in verbal and writing