Growth Product Manager

About the Team

• AI Commercial is one of four departments inside EPOS360 Agentic Growth Team (alongside Marketing,
• Ecommerce, and Customer Success). AI Commercial and Ecommerce jointly own the sales/close
• numbers for EPOS360, a B2B SaaS point-of-sale platform serving F&B SMEs across Singapore and
• Malaysia.

Role Summary

• This role owns chat as a growth channel and drives the go-to-market initiatives that run through it, using
• data and experimentation to decide what to prioritize rather than instinct. This is a product and program
• role, not a technical architecture role; you partner with engineering on execution rather than owning the
• technical build yourself. Because growth and GTM work by nature touches marketing, BD, customer
• success, and engineering at once, strong stakeholder management and the ability to keep initiatives from
• stalling matter as much as product judgment.

Key Responsibilities

Chat as a Growth Channel

• Own the roadmap for chat-based customer experiences from a business and customer-outcome perspective: what the chat should accomplish, for whom, and why
• Define product requirements and user stories for chat features; partner with engineering on execution without owning the technical build
• Own message and flow content decisions in partnership with marketing: what the bot says, when it hands off to a human

Go-to-Market Initiatives

• Own go-to-market planning for new product and growth initiatives, sequencing launches against team and market capacity
• Coordinate cross-functionally with marketing, BD/sales, and customer success to align launch timing, enablement materials, and messaging
• Manage the GTM calendar and keep stakeholders aligned on dependencies and deadlines
• Proactively unblock stalled launches and escalate early rather than absorbing delay silently

Data-Driven Growth Decisions

• Define and track growth metrics for the chat channel (engagement, conversion, satisfaction) and use them to prioritize the roadmap
• Design and run experiments (A/B tests on messaging, flows, sequencing) and turn results into concrete prioritization decisions
• Feed channel performance into the team's existing attribution and CAC model so growth initiatives are measured consistently with other channels
• Report growth performance and decisions to leadership on a regular cadence

Requirements

Requirements

• 3-5+ years of Product Management experience, ideally with growth or GTM experience in B2B SaaS
• Track record of managing cross-functional programs across 3+ stakeholder groups (marketing,

• sales/BD, CS, engineering) without direct authority over them; able to speak to specific past
• instances, not general philosophy

• Comfortable partnering with technical teams without needing deep architecture expertise
• Data literacy: comfortable reading dashboards and designing experiments to make prioritization calls

(SQL a plus, not required)

• Experience with messaging or chat products (WhatsApp, Telegram, or similar) a plus, not required
• Based in Singapore, with regional exposure to Malaysia market nuances

Nice to Have

• Experience with HubSpot or a comparable CRM
• Prior experience in F&B, retail, or SME-focused SaaS

Benefits

What Success Looks Like (first 6 months)

• A documented chat growth roadmap tied to clear business outcomes
• At least one GTM launch coordinated across 3+ teams and delivered on schedule