BDC Representative | Hourly - Olympia Kia

DescriptionAre you the type of person who enjoys helping people, solving problems, and staying busy throughout the day? If you're comfortable on the phone, enjoy customer interaction, and want an opportunity to build a career in the automotive industry, Olympia Kia wants to hear from you.

As a Service BDC Representative, you'll play a critical role in creating a positive customer experience before customers ever arrive at the dealership. You will serve as a direct connection between customers and our Service Department, assisting with appointment scheduling, answering questions, providing follow-up communication, and helping resolve concerns. This is a high-volume phone position that includes both inbound and outbound calls.

Why Join Olympia Kia?

Competitive starting pay of $18.00 per hour

Full-time, stable position with a growing dealership

Paid training and ongoing coaching

Opportunities for advancement within the dealership

Supportive team environment

Employee discounts on vehicles, parts, and service

Gain valuable customer service, communication, and automotive industry experience

Service BDC Representative Job Responsibilities

Answer incoming service calls promptly and professionally

Schedule maintenance, diagnostic, warranty, recall, and repair appointments

Make outbound calls for maintenance reminders, service follow-ups, missed opportunities, connected vehicle alerts, and other service campaigns

Ask effective questions to understand customer concerns and determine appropriate next steps

Work toward resolving customer questions and concerns rather than simply relaying messages

Clearly explain appointment expectations and basic service processes

Assist frustrated or upset customers while maintaining a calm, professional, and solution-focused approach

Review customer and vehicle information to determine scheduling needs

Coordinate with Service Advisors, management, and other departments as needed

Accurately document customer conversations and appointment information

Learn and utilize multiple dealership software programs and communication platforms

Follow dealership procedures for scheduling, escalation, customer communication, and follow-up

Assist with loaner vehicle reservations when necessary

Help create a consistent, positive customer experience from the first point of contact

Service BDC Representative Benefits and Compensation

Starting Pay: $18.00 per hour

Employer-subsidized Medical and Dental insurance, with comprehensive coverage options

Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth

A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family

401(k) with Company Match

Generous Paid Time Off that begins accruing from Day 1

Exclusive employee pricing for you and your family on parts, service, and vehicles

QualificationsService BDC Representative Qualifications

Comfortable spending a significant portion of the workday on the phone
Comfortable making outbound calls, not just answering inbound calls
Strong customer service and communication skills
Professional, friendly, and confident conversational style
Ability to remain calm and professional in difficult customer situations
Strong organizational and multitasking abilities
Detail-oriented with accurate documentation skills
Comfortable learning new computer programs and working across multiple systems
Dependable, punctual, and team-oriented
Willing to accept coaching and implement feedback
Ability to work in a fast-paced environment where priorities can change quickly

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

If you're looking for a stable career, enjoy helping people, and want the opportunity to grow with a successful dealership group, apply today!