Application Analyst - Administrative (On-Site Only)

DescriptionWho we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What you will be doing:

As the Administrative Application Analyst, you will join our talented team at Carlisle School District. As such, you will be required to administer and maintain a subset of software applications and related administrative services for this educational institution. This position on the technology team is primarily responsible for the organization and submission of state mandated reporting on behalf of the school district.

Essential Functions:

Provides technical support for the district’s student information system (SIS) and related processes. Responsible for submission of state mandated reporting as designated by the district to fulfill requirements of the Pennsylvania Information Management Systems (PIMS).
Maintains, analyzes, troubleshoots, software platforms and datasets that support district administrative functions.
Develops data quality procedures and documents proper application convention and configuration.
Creates customized data extractions and reports for administrators
Responsible for troubleshooting 3rd Tier escalation of administrative application support issues and coordinating with 4th Tier partners as the local liaison for resolution
Responsible for daily management of assigned help desk ticket queues with adherence to established thresholds for response
Verifies local connectivity, permissions, and functional access to administrative client-server applications as well as private and public cloud services
Gathers criteria for custom modifications to existing administrative applications and provides analysis and coordination with partners on related projects
Curates the administrative application environment of the district and ensures interoperability between platforms to include the configuration of API’s.
Orchestrates data extracts with proper formatting and related imports between disparate systems.
Contributes to contingency planning by establishing data retention practices for business continuity and disaster recovery.
Supports application publishing and cloud integration initiatives.
Generates the specifications for licensing of administrative applications; assists in identifying software needs in preparation of the annual budget.

QualificationsRequired Education and Experience:

College degree preferred; high school diploma/GED and equivalent work experience required.
2 years of experience directly supporting enterprise applications in a medium-sized environment (multi-location, 10+ servers, 500+ nodes, 500+ users)
Experience with Student Information System (SIS) platforms desired, PowerSchool experience preferred.
Experience with state mandated reporting desired. Pennsylvania Information Management Systems (PIMS) experience preferred
Familiarity with Microsoft Active Directory administration and permissions
Ability to conduct software application training for small groups (5 -30 people)
Understanding of computer and network operations
Ability to work well in a demanding and fast-paced environment
Excellent interpersonal skills for both internal and external communications
Excellent organization and problem-solving skills
Excellent customer service skills
This is a full time, benefited position with medical, dental, vision and a 401K with a company match

Required Clearances:

Act 151: Child Abuse History Clearance
Act 34: Pennsylvania State Criminal History Clearance
Act 114: Federal Criminal History Clearance
Act 168: Required Employment History Review