Accounts Receivable Invoice Specialist I (4318)

Accounts Receivable Invoice Specialist IThe Accounts Receivable Invoice Specialist I supports the Finance and A/R department by assisting with accounts receivable duties including posting of payment transactions, basic contract review, collections support, resolving discrepancies, and other tasks as assigned.

DUTIES & RESPONSIBILITIES

Invoice Management:

Learn to generate and distribute invoices accurately and timely.
Learn to analyze contracts and amendments to ensure accurate invoices.
Learn to review invoices for discrepancies and partner with stakeholders.
Learn to monitor accounts to ensure payments are received within terms.

Payment Reconciliation

Match incoming payments and reconcile discrepancies.
Learn to communicate with clients to resolve billing discrepancies.
Collaborate with clinical teams to obtain missing data.
Record payments accurately and update customer records.

Collection Activities

Learn to monitor aging reports and take action on past due receivables.
Learn to escalate unresolved issues

Reporting and Analysis

Learn to prepare reports on A/R status, aging, and collections.
Learn to analyze receivables data to identify trends.

Customer Relationship Management:

Learn to build positive client relationships.
Learn to address customer inquiries professionally.

KNOWLEDGE & EXPERIENCE

Education:

Minimum of an Associate’s degree required.

Experience:

1+ years of finance or account receivable experience preferred

Credentials:

N/A

Knowledge and Skills:

Proficiency in Microsoft Office and Google Suite, intermediate in Excel (Formulas, Pivot Tables, VLOOKUPS, etc)
Strong analytical and problem solving skills
Excellent attention to detail
Ability to communicate effectively with customers and colleagues
Willingness to learn and adapt to new tasks (for Specialist I)

KPI & Success Metrics:

Invoice & Payment Accuracy

Accuracy of invoices, payment postings, customer records, and reconciliations completed without avoidable correction or rework.
>= 97% accuracy
20% weight

Timely AR Processing

Assigned invoices, payment postings, reconciliations, and routine AR tasks completed within established internal deadlines.
>= 95% on time
20% weight

Collection Follow Up Compliance

Past-due accounts are followed up according to the assigned cadence, with clear notes and timely escalation of unresolved items.
>= 95% compliance
20% weight

Discrepancy Resolution & Escalation

Billing/payment discrepancies are researched, documented, and either resolved or escalated within the expected turnaround time.
>= 90% within SLA
20% weight

Reporting & Data Quality

Assigned aging, collections, and AR reporting is complete, accurate, and supported by current account notes/status.
>= 97% accuracy
20% weight