Front Office Administrator

Working Hours: 35 Hours per week

This is an exciting opportunity to make a significant contribution to the achievement of ALONE’s vision and strategic goals. The successful candidate will support the operations of the Front Office, including greeting ALONE’s callers and visitors and providing administration support and help to ensure the smooth running of the office. This role will be supported by another team member and your line manager.

Responsibilities

• Managing front office; answer ALONE’s main phone line and [email hidden] email, respond to, direct and relay telephone messages.
• Provide service information, process referrals on calls from any of the above callers [email hidden] inbox, voicemails & emails
• Maintain the Staff contacts listing and support coordinator map.
• General Administration Office Duties - Filing, typing, photocopying, organizing couriers, faxing etc
• Office facilities management – ensuring efficiency running of office operations
• Ordering Stationary and PPE for general use
• Support mailings or email communications as requested
• Daily post management and distribution
• Donations and Rent recording including Scanning back up to fundraising and other department
• Recording and Distribution of any other deliveries or couriers as required
• Responsible for the any updates on the relevant policies and procedures related to your area
• Any other tasks as required

Essential skills & experience

• Minimum 2 years’ experience in a similar office environment
• Proven track record of target delivery
• Ability to work in a team environment
• Experience in Microsoft Word, Excel, Outlook
• Ability to liaise with various support functions
• Excellent telephone manner
• Excellent Attention to detail
• Ability to multitask and work under pressure
• Strong interpersonal and organizational skills

Extra Benefits

• 35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week
• Annual Salary Reviews
• Time Off in Lieu
• Mileage Policy in place for applicable roles
• Death in Service - after 6 months’ probation successfully completed
• Travel Saver Schemes
• Sick Pay Scheme - after 6 months’ probation successfully completed
• Bike to Work Scheme
• HSF Partnership
• Comprehensive Training & Development
• Bespoke Induction Programmes
• Progression Opportunities
• Further Education Opportunities
• Employee Assistance Programme - ALONE provides a 24hour support programme for all our Employee’s.
• GP telephone Advice
• Virtual Doctor
• Private Prescription Service
• 6 structured Counselling/ Emotional Wellbeing Service
• Legal Helpline

The closing date for applications is Tuesday 22nd August 2026.
ALONE is an equal opportunities employer.
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