VIP Services Supervisor

$21.75 Hourly. Shifts will include evenings, nights, weekends, and holidays.
Job Purpose or Objective(s): The VIP Services Supervisor is responsible for the daily guidance of the VIP Representatives to ensure extraordinary guest services to our hosted and non-hosted casino guests and approves designated documents and transactions in the Directors absence. You will report to the VIP Shift Manager.
Primary Tasks:

• You will hire, schedule and staff the VIP Desk to ensure maximum coverage during peak business hours.
• Develop and maintains relationships with mid to high-range players to encourage repeat patronage and loyalty to the location.
• Ensure highest level of guest satisfaction by arranging for rooms, assisting with reservations, and other comps.
• Resolve any guest problems or inconveniences.
• You will work with hotel management to achieve a maximum yield of hotel rooms.
• Work with the Special Events Manager to assist with VIP Events, Concerts and other special VIP events on and off site.
• Coordinate with the Executive host staff to assist their guests when needed.
• Work the VIP desk to provide proper coverage, cover PTO days, sick days and to accommodate guest service levels.
• Maintain attendance records, personnel files and performance reviews of all VIP Representatives.
• Perform other tasks as assigned.

Requirements:

· High school diploma or GED
· Ability to work in a fast paced ever changing environment and be posed and efficient.
· Exceptional communication skills.
· Ability to perform assigned tasks under frequent time pressure in an interruptive environment.
· One year experience in a customer service leadership role with knowledge of Casino & Hotel Management Systems
· Two years’ Casino Guest Service experience and Hotel Guest Service experience.

• You will hire, schedule and staff the VIP Desk to ensure maximum coverage during peak business hours.
• Develop and maintains relationships with mid to high-range players to encourage repeat patronage and loyalty to the location.
• Ensure highest level of guest satisfaction by arranging for rooms, assisting with reservations, and other comps.
• Resolve any guest problems or inconveniences.
• You will work with hotel management to achieve a maximum yield of hotel rooms.
• Work with the Special Events Manager to assist with VIP Events, Concerts and other special VIP events on and off site.
• Coordinate with the Executive host staff to assist their guests when needed.
• Work the VIP desk to provide proper coverage, cover PTO days, sick days and to accommodate guest service levels.
• Maintain attendance records, personnel files and performance reviews of all VIP Representatives.
• Perform other tasks as assigned.

· High school diploma or GED
· Ability to work in a fast paced ever changing environment and be posed and efficient.
· Exceptional communication skills.
· Ability to perform assigned tasks under frequent time pressure in an interruptive environment.
· One year experience in a customer service leadership role with knowledge of Casino & Hotel Management Systems
· Two years’ Casino Guest Service experience and Hotel Guest Service experience.