Sr Cust Exp Specialist

As a Senior Customer Experience Specialist here at Honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.

You’ll work out of our San Luis Potosí, SLP location on a Hybrid work schedule.

In this role, you will impact customer satisfaction by developing and executing customer experience strategies, working with cross-functional teams to create personalized experiences, and driving continuous improvement through customer feedback and data analysis.

• Develop and execute customer experience strategies to drive customer satisfaction and loyalty
• Work with cross-functional teams to understand customer needs and create personalized experiences
• Analyze customer data and market trends to identify opportunities for improvement
• Implement and monitor customer feedback programs to gather insights and drive continuous improvement
• Utilize customer experience tools and technologies to optimize customer interactions and touchpoints
• Work closely with sales and product management teams to align customer experience strategies with business objectives

YOU MUST HAVE

• 1+ year of experience as a customer service
• Willingness to work in hybrid role from San Luis Potosí
• English proficiency

• -
• Undergraduate Student, Bachelor's Degree Program (final semesters)

• Customer Support and/or equivalent in supply chain / order management / OtC related experience
• Knowledge/experience with SAP or Sales Force would be a great plus
• MS Office skills (Excel, Word, Outlook, PowerPoint)

WE VALUE

• High level of customer orientation, dedicated “can do” attitude
• Portuguese proficiency

#LI-Hybrid