Program Manager

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

Key Responsibilities

Program Development & Workflow Design

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• Build and manage the operational workflow for mobile installations of vehicle equipment.
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• Develop standard operating procedures, process maps, implementation timelines, and quality control checkpoints.
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• Define how installation requests move from sales intake through scheduling, partner coordination, installation completion, billing, and post-installation follow-up.
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• Identify process gaps and create scalable solutions to support future growth.
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• Assist to create reporting tools and dashboards to track program performance, installation volume, revenue, partner performance, and customer satisfaction.

Strategic Partner Development

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• Identify, evaluate, and build relationships with strategic installation partners, service providers, vendors, and other external partners.
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• Develop and present partnership opportunities to prospective partners.
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• Negotiate and coordinate partnership expectations, service levels, pricing structures, and operating procedures.
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• Serve as a primary relationship owner for key partners involved in this program.
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• Monitor partner performance and ensure partners meet quality, timeline, service, and customer experience expectations.

Sales & Revenue Growth

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• Work closely with sales leadership and sales teams to position the mobile installation program as a revenue-generating solution.
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• Support the development of sales pitches, value propositions, partner presentations, and go-to-market materials.
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• Help identify target customers, revenue opportunities, and expansion strategies.
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• Track revenue performance and develop recommendations to improve profitability, adoption, and program growth.
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• Translate customer and sales feedback into operational improvements/new opportunities.

Operations Partnership & Execution

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• Partner with internal operation teams to ensure successful execution of mobile installations
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• Coordinate across departments to align resources, timelines, customer requirements, partner capacity, and installation schedules.
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• Ensure that operational handoffs are clearly defined and consistently followed.
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• Troubleshoot execution issues and remove barriers that could impact customer experience, revenue, or partner performance.
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• Support the rollout of new markets, new partners, or expanded installation capabilities as the program grows.

Qualifications

Required Qualifications

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• 3+ years of experience in program management, operations, sales operations, revenue operations, business development, field services, fleet services, or a related role.
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• Experience building or improving operational workflows, processes, or service delivery
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• Experience developing partner relationships or working with third-party service providers.
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• Strong communication and presentation skills
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• Strong problem-solving skills and ability to create structure in a developing or ambiguous business environment.
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• Proficiency with CRM, project management, reporting, or workflow tools.
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• Must be able to work in office.

Key Skills & Competencies

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• Program management
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• Revenue growth mindset
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• Partner relationship management
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• Sales and operations alignment
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• Process development
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• Workflow design
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• Cross-functional leadership
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• Vendor and partner coordination
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• Customer-focused execution
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• Problem solving
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• Communication and presentation skills
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• Accountability and follow-through
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• Data-driven decision making
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• Ability to build scalable processes from the ground up
• Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.
• Must be eligible to work in the U.S. with no restrictions.