Service Supervisor

We are looking for a talented Field Service Supervisor to join our team specializing in Service for Cummins, Inc. in Manassas, VA.
In this role, you will make an impact in the following ways:

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and escalate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Manage and perform service processes from intake to invoicing.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

To be successful in this role you will need the following:

• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
• Technical Escalation: Make use of all available resources, including data management tools and expert advice, to resolve technical issues.Know when to escalate an issue to a higher level of expertise.Document all troubleshooting steps and resolutions accurately in the appropriate database.

Education/Experience:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Responsibilities:
High amount of customer interactions and managing day-to-day work order management.
This role will be focused on field service operations.
Compensation:
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.