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Senior TMU Desk Officer
Navy Federal Credit Union · Vienna, VA, United States
About The Role
Serves as a senior subject matter expert responsible for complex operational coordination, operational oversight, risk management, and strategic advisory support. Leads high-priority initiatives, synthesizes complex information for senior leadership, strengthens cross-functional alignment, and ensures operational activities are executed in accordance with policy, mission objectives, and organizational priorities.
- Lead coordination and oversight for complex cases, programs, or mission areas requiring senior-level judgment, cross-functional alignment, and sustained stakeholder engagement
- Assess operational risks, policy considerations, information gaps, trends, and emerging issues; develop recommendations that support leadership decisions and mission outcomes
- Produce executive-level briefings, operational assessments, decision papers, reports, and strategic communications for senior stakeholders
- Advise leadership and cross-functional teams on operational requirements, documentation standards, process improvements, and policy interpretation
- Drive coordination across internal and external stakeholders to resolve complex issues, deconflict priorities, and ensure timely execution of critical activities
- Establish, refine, and promote best practices for information management, reporting quality, operational tracking, and stakeholder communication
- Provide coaching, technical guidance, and quality review for junior and mid-level Case Mgmt. Officers
- Represent the function in senior-level meetings, working groups, reviews, and planning discussions as needed
- Bachelor's degree in Criminal Justice, Intelligence Studies, Risk Management, or a related field, or an equivalent combination of education, training, and experience
- 5+ years of experience in insider threat, behavioral threat assessment, investigations, intelligence, cybersecurity, executive protection, counterintelligence, fraud, law enforcement, military, government, defense, financial services, or corporate security
- Complete knowledge and understanding of business area/specialization
- Extensive experience in operations management, case management, intelligence support, policy coordination, program management, or a related field
- Advanced ability to synthesize complex information, evaluate risk, develop actionable recommendations, and brief senior leaders
- Strong knowledge of applicable policies, operational standards, compliance requirements, and stakeholder coordination practices
- Demonstrated experience leading complex workstreams, improving processes, and guiding others in a high-accountability environment
- Exceptional written communication, executive briefing, analytical thinking, relationship management, and problem-solving skills
Desired Qualifications
- Experience with case management platforms, workflow tools, or reporting dashboards
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
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