Sr. Group Lead - Retail (Cebu)

Work Setup: 100% Onsite
Work Location: IT Park, Cebu
Work Schedule: Night shift
Key Requirements:

• Bachelor's Degree
• Minimum of 4 years of work experience in the Contact Center / BPO environment
• Minimum of 2 years experience in in Leadership position
• Strong customer service orientation

Key Responsibilities:

• Leadership & Mentorship: Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning.
• Operational Excellence: Manage daily workflows, assign tasks, and implement process improvements to enhance productivity.
• Performance Management: Monitor, analyze, and report on key performance indicators (KPIs) to ensure targets are met.