Apple Systems Engineer - Helpdesk at Academia Group

About The Role

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.

Amongst other tasks the Apple Systems Engineer will be responsible for;

Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
Issue resolution
Maintenance and automation of software for patch management
Basic network troubleshooting and diagnostics
MDM (Jamf) solution maintenance
Solutions documentation
ISO procedure documentation
Ability to communicate technical concepts to a nontechnical audience

Key Skills

Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
A passion for all things technology related
Excellent all round communication skills especially in questioning and listening.
Excellent personal planning and work organisation skills
Excellent telephone manner
Ability to demonstrate solutions to customers when necessary
Experience* &/or certification of any of the following:
Jamf Certified
Jamf Pro CCA or 300
Jamf Protect or 270 or above
Knowledge of modern Jamf management including Blueprints & SSO
Apple School Manager
Apple Business
Entra ID
Jamf Connect
PSSO
Jamf Protect
Jamf Security Cloud