Customer Service Representative

Customer Service Representative – Polyurethanes (PU)

Role Overview

At Huntsman, we are looking for a positive and energetic Customer Service Representative to support our B2B customers across the Polyurethanes business. In this role, you will take ownership of right-first-time Order-to-Cash performance and ensure agreed service levels are met.

You will join our international EAME Customer Service team, managing customer interactions, order management, logistics coordination and post-delivery care. Reporting to the Customer Service Team Leader, you will oversee the full order lifecycle, from order entry to delivery, invoicing and follow-up.

If this opportunity matches your experience and ambitions, we would be pleased to hear from you.

Role Responsibilities

As a Customer Service Representative – PU, your key responsibilities will include

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• Be the main contact for EAME customers and provide timely order and delivery updates.
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• Build strong relationships with customers and internal teams, including Sales, Supply Chain, Planning, Logistics and Credit Control.
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• Manage the order-to-delivery process in SAP and related systems, ensuring accurate data, terms and documentation.
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• Coordinate with supply chain partners, logistics providers and warehouses to secure timely, cost-effective deliveries.
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• Resolve order, transport, documentation and customer issues to support on-time, in-full performance.
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• Manage Vendor Managed Inventory VMI/Consignment processes, accruals, rebates and commission settlements where applicable.
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• Promote Huntsman’s customer web portal and support continuous improvement initiatives.
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• Log and follow up on complaints or claims through to closure.

Experience and Competencies

You will bring a strong service mindset, clear communication skills and experience working accurately in an international B2B environment.

What we are looking for

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Previous experience in B2B customer service or a similar customer-facing role (1-5 years).

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Strong communication, stakeholder management and relationship-building skills.

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Customer-focused mindset, attention to detail and strong problem-solving skills.

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Proactive team player able to work independently and manage multiple priorities.

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Flexible, resilient approach and ability to work accurately under pressure.

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Knowledge of SAP Atlas or SAP B1 would be considered an advantage.

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Fluent Polish and English.

What next?

If you would like to join an innovative, collaborative and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.

About Us

• At Huntsman, we pride ourselves on being a people-oriented organization.
• Our family-like atmosphere is cultivated by our diverse groups of team members around the world.
• We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman.
• In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.

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