Senior Manager Service Improvement Program (Coach)

This is your opportunity to be part of Hilton's in-house Brands team of industry experts, partnering directly with hotel leaders to elevate the guest experience through structured service improvement efforts. The Service Improvement Program focuses on Hilton's lowest-performing hotels, generally those in the bottom 5-10% of Service Quality performance as measured by Stay Score. As a Senior Manager Service Improvement Program (Coach) reporting to the Director Service Improvement Program, you will coach a portfolio of hotels through Hilton's Service Improvement Program, helping leadership teams identify opportunities, work through root cause analysis and process improvement assessments, activate solutions, and sustain performance improvements over time. You will be a trusted advisor, coaching on-property leaders, above-property representatives, and their teams through a structured improvement journey that drives meaningful, measurable, and sustainable change.