Retail Customer Service

Join Entain, a leading company in sports betting and gaming. As a Retail Customer Service Manager, you will deliver outstanding customer service, process transactions, and maintain high shop standards. You will work a flexible schedule, including weekends and bank holidays, and receive a competitive salary and benefits package.

• Deliver outstanding customer service, process customer transactions, and handle customer complaints or concerns.
• Take bets on a wide range of sports and events, help demonstrate products and betting terminals to customers.
• Work towards defined targets and goals, maintain high shop standards, and open or close the shop as needed.
• **You must be 18 years of age or over to work in one of our betting shops.**
• **Passion for delivering great customer service!**
• **Do you enjoy building strong relationships and can you communicate effectively?**
• **Self-motivated and proactive.**
• **Are you happy to work alone or as part of team?**
• **Ability to deal with challenging situations in a calm and professional manner.**

## Additional Information

**What we offer**

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:

• **Optional overtime subject to availability.**
• **Pension Scheme and annual ShareSave.**
• **Discounts with hundreds of retailers through Entain Deals.**
• **Healthcare and wellbeing support.**
• **Development opportunities.**

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

*Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.*