Retail Customer Service

Join Entain, a leading company in sports betting and gaming. As a Retail Customer Service Manager, you will deliver outstanding customer service, process transactions, and maintain high shop standards. You will work 20 hours a week with a flexible rota and receive a competitive salary and benefits package.

• Deliver outstanding customer service and handle customer complaints or concerns with empathy and problem-solving skills.
• Take bets on different sports and events, process customer transactions including cash handling, and help demonstrate our products and betting terminals to customers.
• Work towards defined targets, maintain high shop standards, and open or close the shop as required.

**To be successful in this role:**

• You must be 18 years of age or over to work in one of our betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Additional Information

**Benefits**

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire your best. Join us, and a great compensation package is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers.
• Healthcare and wellbeing support.
• Development opportunities.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

**Equal Opportunities**.

If you need any **reasonable adjustments** at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an **equal opportunities employer**. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

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