ARM VIP Team Leader - Fixed Term Maternity Leave

Join Entain, a leading company in the sports betting, gaming, and interactive entertainment industry. As a VIP Team Leader, you will oversee the day-to-day management and performance of the VIP Executives Management team for the Brazilian market. You will focus on maximizing player satisfaction, retention, and overall value while implementing strategies to protect business revenue from VIP players. This role requires fluency in Portuguese, Spanish, and English, and is based in Uruguay.

• Oversee the day-to-day management and performance of the VIP Executives Management team for the Brazilian Market, ensuring high-value players receive exceptional service.
• Lead the team to maximize player satisfaction, retention, and overall value, while implementing strategies to protect business revenue from VIP players.
• Act as a pivotal link between senior management and the VIP team, aligning VIP initiatives with the company’s overall business strategy.

• **VIP Account Management**: 3–5 years’ experience managing high-value VIPs in online gaming or a similar customer-focused industry (Desirable).
• **Team Leadership**: Proven ability to lead and motivate high-performing teams in a target-driven environment.
• **Data-Driven Decision Making**: Strong analytical skills with experience using data to drive strategy and optimize VIP programs.
• **CRM & Segmentation Expertise**: Skilled in using CRM systems, segmentation strategies, and tailored account management for VIPs (Desirable).
• **Industry Knowledge**: In-depth understanding of the online gaming sector, including player behavior, regulations, and market trends.
• **Strong Communication**: Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
• **Commercial profile:**Identify opportunities to bring business results and mindset to the team.
• **Track inbound and outbound contacts and**ensure excellent quality levels for our dedicated VIP customer service team.
• Fluent or native **Portuguese**, written and spoken (C2)
• Advance **English**, written and spoken (C1)
• IA driven Knowledge + Procecess Automatization

Additional Information

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.